Are you traveling by plane soon? Make sure you are prepared. It will be a different experience than it was before the coronavirus. Several new rules have been implemented at the airport and on the plane. We are working together to prevent the coronavirus from spreading to our passengers and staff.
Read everything you need to know about these new rules before your departure. You will find this information in your travel documents, on the website of your airline, here and on www.nederlandwereldwijd.nl.
Measures
Rules that all passengers, our staff and airline employees must abide by. Firstly, the well-known RIVM (Institute for public health) rules:
- Keep 1.5 meters apart
- Cough and sneeze into your elbow
- WWash your hands regularly
- Use clean tissues
- Stay home if you’re not well
There have also been changes at the airport itself. For example, the terminal is only accessible to passengers and staff, and a non-medical face mask is mandatory. Are you departing from Maastricht Aachen Airport? Make sure you read this page carefully before you fly.
Terminal
Our terminal is only accessible to passengers and staff. We ask people who are dropping off or picking up to stay in their vehicles. Are you traveling from Maastricht Aachen Airport and do you require assistance? Please report this to your airline or travel agent in advance.
Face masks and health declaration
We ask everyone over the age of 13 to wear a face mask in the terminal. You don’t have a face mask? We have vending machines where you can buy one. Face masks need to be changed every 4 hours. Make sure you take plenty with you on your trip.
You will be asked to briefly remove your face mask during passport control.
You might be requested to show a completed ” rel=”noopener” target=”_blank”>health declaration form. Fill in and print this form at home and add it to you travel documents. You will not have access to the terminal or the plane without this health declaration form.
Check-in
We ask everyone to check in online in advance. This way you can proceed directly to security control. Do you have any luggage? You can check this in yourself at one of our baggage drop-off points. Are you traveling with Corendon? Then it is possible to have your luggage collected at home and checked in for a fee. That way, you don’t have to wait at the check-in desk. Read more about it here.
Hand luggage
At present, there are different rules regarding hand luggage. For example, Corendon does not allow trolleys in the cabin. Check with your airline how many and what size bags you can take on the plane.
120 minutes
Please arrive no earlier than 120 minutes prior to departure. Then the doors wil open and you can check-in. The grand café before security is closed. After security, a store, and a bar serving a basic menu are open. There are also several vending machines filled with snacks and drinks.
Hygiene
You will find hand sanitising stations throughout the airport. Additional cleaning is carried out between each flight to prevent surface contamination.
Toilets
We have restricted access to our toilet facilities. Can’t wait? Please use other toilet facilities (after security control).
Social distancing
Maintain a distance of 1.5 meters inside our terminal and on the platform where possible. To make this feasible, the seats are limited, and the business lounge is open before each flight. It is accessible via the stairs to the left of the AKO store.
Information per desination
Every country has their own set of rules and measuers. Please read carefully the information about your destination. Here you’ll find information abbout several countries in Dutch. Are you travelling to Greece? Then you will need an Passenger Located Form.
Luggage on arrival
After you have exited the plane, you will enter our arrivals terminal. Here you can choose between two routes:
- Luggage claim
- Straight to your car
While one person waits for the baggage, the rest can pick up the car. You’ll be on your way home in no time. This is how we maintain a distance of 1.5 meters from each other.