Are you traveling by plane soon? Make sure you are prepared. It will be a different experience than it was before the coronavirus. Several new rules have been implemented at the airport and on the plane. We are working together to prevent the coronavirus from spreading to our passengers and staff.

Read everything you need to know about these new rules before your departure. You will find this information in your travel documents, on the website of your airline, here and on www.nederlandwereldwijd.nl.

Measures

Rules that all passengers, our staff and airline employees must abide by. Firstly, the well-known RIVM (Institute for public health) rules:

  1. Keep 1.5 meters apart
  2. Cough and sneeze into your elbow
  3. WWash your hands regularly
  4. Use clean tissues
  5. Stay home if you’re not well

There have also been changes at the airport itself. For example, the terminal is only accessible to passengers and staff, and a non-medical face mask is mandatory. Are you departing from Maastricht Aachen Airport? Make sure you read this page carefully before you fly.

Terminal
Our terminal is only accessible to passengers and staff. We ask people who are dropping off or picking up to stay in their vehicles. Are you traveling from Maastricht Aachen Airport and do you require assistance? Please report this to your airline or travel agent in advance.

Face masks and health declaration
We ask everyone over the age of 13 to wear a face mask in the terminal. You don’t have a face mask? We have vending machines where you can buy one. Face masks need to be changed every 4 hours. Make sure you take plenty with you on your trip.
You will be asked to briefly remove your face mask during passport control.
You might be requested to show a completed health declaration form. Fill in and print this form at home and add it to you travel documents. You will not have access to the terminal or the plane without this health declaration form.

Check-in
We ask everyone to check in online in advance. This way you can proceed directly to security control. Do you have any luggage? You can check this in yourself at one of our baggage drop-off points. Are you traveling with Corendon? Then it is possible to have your luggage collected at home and checked in for a fee. That way, you don’t have to wait at the check-in desk. Read more about it here.

Hand luggage
At present, there are different rules regarding hand luggage. For example, Corendon does not allow trolleys in the cabin. Check with your airline how many and what size bags you can take on the plane.

120 minutes
Please arrive no earlier than 120 minutes prior to departure. Then the doors wil open and you can check-in. The grand café before security is closed. After security, a store, and a bar serving a basic menu are open. There are also several vending machines filled with snacks and drinks.

Hygiene
You will find hand sanitising stations throughout the airport. Additional cleaning is carried out between each flight to prevent surface contamination.

Toilets
We have restricted access to our toilet facilities. Can’t wait? Please use other toilet facilities (after security control).

Social distancing
Maintain a distance of 1.5 meters inside our terminal and on the platform where possible. To make this feasible, the seats are limited, and the business lounge is open before each flight. It is accessible via the stairs to the left of the AKO store.

Information per destination
Every country has their own set of rules and measuers. Please read carefully the information about your destination. Here you’ll find information abbout several countries in Dutch. Are you travelling to Greece or Spain? Then you will need a QR-code which you will receive after you’ve filled out the required forms.

Luggage on arrival
After you have exited the plane, you will enter our arrivals terminal. Here you can choose between two routes:

  1. Luggage claim
  2. Straight to your car

While one person waits for the baggage, the rest can pick up the car. You’ll be on your way home in no time. This is how we maintain a distance of 1.5 meters from each other.

  • Keep 1.5 meters distance
  • Wash your hands regularly
  • Cough and sneeze into your elbow
  • Use tissues, and discard immediately after use
  • Feeling sick? Stay home.
  • Use mouth protection
  • Avoid crowds

Flight information

Your airline is the first to know any information regarding your flight. If anything changes, they will inform you personally. Our staff at Maastricht Aachen Airport doesn’t have any information about your personal situation. If you have any questions about your flight, please contact your airline.

Do I have to wear a face mask?

Yes. You are obliged to wear a face mask from the moment you enter the building. This applies to everyone from the age of 13.

Do we also keep a distance of 1.5 meters on the plane?

No. It is not possible to keep a distance of 1.5 meters on the plane. All Corendon and Ryanair planes are equipped with HEPA filters. These filters are very effective in preventing the spread of viruses through the air. Combined with additional measures, this is sufficient to be able to fly responsibly without a distance of 1.5 meters.
Besides the RIVM measures, the following rules apply on board:
– a face mask is mandatory
– stay seated as much as possible during the flight

Is a distance of 1.5 meters also applicable to the terminal?

Yes. The passenger terminal and the Maastricht Aachen Airport processes have been arranged in a manner that you have to keep a distance of 1.5 meters in most places. Even if you are wearing a face mask.

Is it safe to fly?

Corendon and Ryanair planes are equipped with  Hepa filters. HEPA filters work the same as the filters used in hospital operating rooms, for example. These filters are very effective in preventing the spread of viruses through the air. Combined with additional measures, this is sufficient to be able to fly responsibly without a distance of 1.5 meters.
Besides the RIVM measures, the following rules apply on board:
– a face mask is mandatory
– stay seated as much as possible during the flight

Which measures is the airport taking to prevent contamination?

Various adjustments in the terminal and the processes should ensure that safe travel via Maastricht Aachen Airport is possible. Read here what you can expect in broad terms and what measures we have taken to be able to travel safely and responsibly.

Must I remove my face mask at passport control?

You have to remove your face mask temporarily if requested by security personnel, Maastricht Aachen Airport or the Military Police.

Which destinations are there?

Ryanair and Corendon currently offer a selection of their destinations via Maastricht Aachen Airport. Check their website and select Maastricht Aachen Airport for the most up-to-date information.

Are body checks being performed?

Yes. Security personnel will perform body checks if they deem it necessary. He or she will wear gloves and a face mask while performing the body check.

What can I do to prevent the spread of the coronavirus?

The RIVM-rules apply at the airport and during your holiday, just like at home:

  • Keep 1.5 meters distance
  • Wash your hands regularly
  • Cough and sneeze into into your elbow
  • Use tissues, and discard immediately after use
  • Touch your nose, mouth and face as little as possible

Furthermore, wear a face mask and we advise you to avoid crowded places. Don’t come to the airport before you need to (120 minutes before departure), and when you arrive, collect your vehicle while the other waits for the baggage.

Do I have to be quarantined after I have flown?

If you don’t have any symptoms of a cold, the government does not require you to be quarantined. However, the RIVM advises to keep an appropriate distance from each other (1.5 meters) and to avoid crowded places. Do you feel like you have a cold? Then stay home and limit your social contacts. More information can be found on the RIVM website.

Do security personnel wear gloves?

Yes. All our personnel wear gloves when they are in contact with passengers.

How do you restrict the (physical) contact between personnel and passengers?

Screens have been placed between personnel and passengers for where contact is necessary.
If you check in online, you can check in your luggage at the airport yourself. This way, contact with personnel is limited. You scan your own boarding pass when you are on the platform.

I want to cancel my parking reservation because my flight's been cancelled. How do I do that?

There is a link to cancel the reservation in the confirmation email of the reservation. You will be fully refunded.

Am I being checked for the coronavirus on arrival at the airport?

No. We assume that you keep a close eye on whether you have symptoms and that you stay home if you do have any. We may deny you access to the airport if we have any doubts about your health.

May I collect people at the airport?

Yes. Dropping off and collecting is definitely still allowed. However, we ask you to wait in your vehicle and not in or in front of the terminal.

Can I have a bite to eat or something to drink at the airport?

The grand café before security is closed. The bar and Ako after security are open. In addition, various snacks and drinks are available from the vending machines.

Is the shop at the airport open?

Yes. The shop after security is open prior to departing flights.

Do I need a health declaration?

Yes. When you enter the terminal, we will ask you for your gezondheidsverklaring health declaration. This declaration should not be older than 24 hours.

How long in advance do I have to be at the airport?

Do not come earlier than 120 minutes before departure.
The check-in and luggage drop-off points are open until 40 minutes (Ryanair) and 30 minutes (Corendon) before departure.

I live abroad and want to go on holiday in the Netherlands. Which rules must I adhere to?

https://www.netherlandsandyou.nl/documents/frequently-asked-questions/qa-holidays-to-the-netherlands

Which rules apply in the country of destination?

You can read everything you need to know about your destination on this site  https://www.nederlandwereldwijd.nl/

I have hay fever. How do I prove that I don't have corona?

You are responsible for your own health. We assume that you filled out the health declaration honestly, that you are healthy, and that you are allowed to travel.